ORDERS USUALLY TAKE 24 TO 48 HOURS TO PROCEED (EXCLUDES WEEKENDS AND HOLIDAYS). ONCE AN ORDER IS SHIPPED, IT CAN TAKE AN ADDITIONAL 1 – 7 BUSINESS DAYS FOR DELIVERY.(EXCLUDES WEEKENDS AND HOLIDAYS). The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. 

*Please note that this not apply to international order. Please contact us for non-domestic orders.

Once an order is confirmed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.

Buy one product and get a second product of equal or lesser value at 50% off. Mix and match across the SansZo product range. Add both products to your cart; the discount applies automatically. Free shipping on eligible Canadian and US orders of $75 CAD or more and a free gift on orders of $100 CAD or more, after discounts and before taxes. Promotional gifts do not count as purchased items for BOGO.

Once the order ships, an email with the tracking information will be sent. If you need further assistance, please do not hesitate to reach us.

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s). 

Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery

In the event you did not receive your order or if the tracking information states ‘delivered’ and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf. 

If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the ‘seller of record’. 

Eligible Canadian and U.S. orders of $75 CAD or more after discounts and before taxes qualify for free standard shipping. Shipping charges for other orders are calculated at checkout. Other destinations do not qualify.

We only use USPS, Canada Post and FedEx.

We do offer international shipping. If you are outside the United States or Canada, please order contact us. You can also visit your local amazon website to see if the product you are looking for is available.

We do not offer shipping to P.O. boxes or APO addresses at this time.